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Lessons from launching an Industry 4.0 platform for industrial machine customers

Industry 4.020 November 2020

This episode looks at Industry 4.0 in practice through the story of a manufacturer that builds machines for the automotive sector. The company recently introduced a new platform for its customers, built on Industry 4.0 technology, as part of a wider digital transformation.

The discussion covers how the project began, what the team learned during the rollout, the ways the platform benefits the customers who operate the machines, and what is planned for it next. It offers a grounded view of how an industrial equipment maker approaches connected services for the businesses it supplies.

Key points

  • The origins and early thinking behind the new customer platform
  • Lessons learned during the rollout of the platform
  • Customer benefits and the manufacturer's future plans for the platform

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